CUSTOMER CARE
I am dedicated to adding the personal touch to passing antiques, vintage and collectable items on to a new caretaker. A description of each item is given and any known flaws are identified and marked AF (as found). Makers marks are shown to enable your own research. We ask customers to pay for your new treasure before dispatch and will offer a full refund if items do not arrive as shown in the photographs. If you do not love your new possession, I offer a rehoming service and ask that you package carefully to return the precious item in the same condition. Please see our returns policy for full details or read more about your rights when you buy goods.
Royal Mail is my choice of carrier as approx two thirds of deliveries are on foot. Treading lightly on our planet is important to me. Reusing and enjoying antique, vintage & retro items is the ultimate recycling, avoiding the landfill of a throw away culture. My travel is by electric vehicle and Carbon Neutral Britain plants 30 new trees per month to off-set for delivery and collection journeys. Where possible all my packaging is recycled or made of recyclable materials – we ask you to recycle our packaging.
My aim is to make the website simple to use – if you disagree your feedback and suggestions would be most welcome. You can contact me by email, chat or post (see footer). Please note that finding the rare and unusual is time consuming work and I will reply as soon as possible.
Happy treasure hunting – I hope you find something that you love.
PRIVACY & DATA SAFETY
Annies Antiques is registered with the Information Commissioners Officer (ICO no:1332831) and treating your personal details with care is important to me. You can buy without registering on the site and we only collect essential details to deliver goods to the right address and take a payment. We offer PayPal, Apple & Google pay so that your card and bank details may be kept confidential. Wix handle other electronic payments read more.
For people who choose to share their contact details with Annies Antiques we will only use any contact details for the purpose registered i.e. Sending catalogue, supply goods on request or delivering gift cards- please read our full privacy policy.
If you feel that your data has not been handled sensitively you can contact me to allow me to investigate or complain to the ICO on 0303 123 1113 or use their online form
PAYMENT METHODS
The online shop offers a variety of ways to pay electronically. We regret that it is not possible to pay by cheque and please do not send cash in the post. We will supply electronic confirmation of payment and an invoice on request.
Please note that payments are processed by third party services: Credit / Debit Cards via Square or Wix payments, PayPal,Apple Pay or BACs
Full terms and conditions may be viewed on the website www.anniesantics.shop
